Shunting tech support to foreign countries is unpopular and a waste of time, according to new research.
Even though there is a “worrying” shortage of skilled IT staff in the UK, nine out of ten UK organisations are actively trying to keep their IT support in-house.
Of the 200 public and private sector organisations quizzed as part of the research by UK software house Touchpaper, fewer than three in ten outsource any part of their IT support service.
Just three per cent of companies would be prepared to shunt their IT support overseas even though it can often work out much cheaper.
This makes me feel a lot better about the way the industry is going. It also seems that they are bowing to public presure and taking a realistic view as to what people want when they call for help.